How do I request unofficial/official transcripts?
You can request both official and unofficial transcripts electronically here.
How do I drop a course?
Please refer to the Dropping a Class section of the Registration Guide.
Whom do I contact if I have changed my mind and can not participate in the program at this time?
Students who wish to withdraw will need to drop all but the last course in which they are registered. Once this step is complete, the student will need to email the Registrar confirming that they wish to withdraw from the program completely.
Whom do I contact if I am unable to log in to the Pack Portal?
Students can contact the help desk by email or by phone at (866)986-2010.
Do I have to register for all of the courses at one time?
Registering for all courses available in the term will assist in your financial aid processing. If you are not receiving financial aid and are paying for courses individually, you will not be required to pay for those courses all at once. However, you can register for each one individually before the course deadline.
Do I need to have a site supervisor secured before applying to the MSE in School Counseling program? When searching for a candidate to be my site supervisor, what requirements does the candidate need to meet?
Having a site supervisor is not a requirement for admission to the MSE in School Counseling program. Students will receive a packet during orientation that outlines and explains the site supervisor eligibility requirements and process.
How can I determine who is an eligible mentor?
Review mentor eligibility.
How do I know if one of my courses will transfer?
To receive credit for prior graduate work, you will need to submit an official transcript from the university you attended. You will also need to complete the Graduate Transfer Credit Evaluation Form. Please use Chrome or Internet Explorer to complete the form. Master in Public Administration Course Transfer Policy You are allowed to transfer a maximum […]
Can I live on campus while attending Large Scale Distance Education Programs?
Students enrolled in A-State’s large scale distance education programs are not eligible for university housing.
How long are test scores good for (ACT and SAT)?
Test scores are good for 5 years. If your test score is older than 5 years, you will need to retake the exam. If needed, you can locate a Remote Testing Site by city, state or ZIP code.
How do I update my application term?
Applications are good for a year. If you are not able to start classes within one year of the date of your original application, you will need to complete a new application when you are ready to start courses. Students who apply will be considered for the current term in which the file is complete. […]
What documents do I need to submit if I live in Tennessee?
For more information on state approvals, please visit our State Authorization page: https://www.astate.edu/academics/a-state-online/state-authorization-licensure-disclosures.html
How do I register for classes?
Students can register for courses inside the A-State portal, Pack Portal. Students will need to click on the Self Service tab. To avoid any trouble with registration, please check your account in Self Service so that you can take care of any holds before your assigned registration time. You can check your holds in Self […]
Which agencies does A-State recommend for international transcript evaluations?
Arkansas State University evaluates all official domestic and international transcripts. They do not use third-party agencies.
Where do I find the Pack Portal?
Access Pack Portal here. Alternately, this site can be reached from a quick link on the current student tab of the A-State homepage.
How do I check my status in Self-Service Banner?
For up-to-date information about your admission status, check the self-service portal: Go to https://www.astate.edu/admissions-and-aid/apply-now.html and click on “Apply for Admission or Readmission/Check your Admission Status.” Login using either the Web ID and PIN you created when you submitted your application OR your ASU ID number and system generated PIN. Click on the Admission term of the […]