Student Services

Home > Student Services

A-State Online Student Services

Financial Aid

Financial assistance may be available to participants in the accelerated online program. To begin the financial aid process you should:

Complete the Free Application for Federal Student Aid (FAFSA) online. Indicate 001090 as your school code on the FAFSA.
Complete the A-State admission process for the accelerated online program.
Register for at least three degree-seeking hours as a Graduate level student or six degree-seeking hours as an undergraduate level student each semester.
Monitor your A-State email account for further instructions from the A-State Financial Aid Office. Students can also monitor their progress by checking their Financial Aid Checklist located online via myCampus under the Self-Service Banner-Financial Aid option.

Students should allow up to 4-6 weeks for the financial aid process to be completed. The Financial Aid Office will begin to apply awards to student accounts in good standing after the 11th class day of the semester (fall and spring).

Student Account Information, the centralized billing and collection point for student accounts, will begin processing refunds for excess aid after the Financial Aid Office has disbursed funds to student accounts. It typically takes at least 2-5 business days to process a refund.

Courses must be paid for by the tuition deadline; there are NO exceptions to this policy. If you have been awarded financial aid, have accepted enough to cover your balance and have completed all follow-up requirements, then your account should be satisfactory. If you have not been awarded or have not accepted an offer of financial aid, you are still required to pay for your courses by the tuition deadline.

Note: In accordance with federal financial aid guidelines, students in a Certification Only Program of Study are considered non-degree seeking candidates rather than degree-seeking candidates and are, therefore, ineligible for financial aid. Participants in A-State Online programs are not eligible for university housing.

Students can contact the financial aid office by calling 866-881-3168 or emailing [email protected].

For more information about our Financial Aid, please visit A-State Financial Aid and Scholarships.

For resources to help you plan for your education future, please visit the Council of Graduate Schools.

Financial Aid FAQs »

Student Support

Placing the Student at the Center of the University

Arkansas State University (A-State) blends a high quality learning experience with high touch student support. Through teaching assistants, technical support, financial services, and much more, we focus on you, so you can focus on earning your degree.

A-State Self Service Portal

Register for classes
Look up the current schedule of classes
View course catalogs
Apply for admission
Request official transcripts
Print unofficial transcripts
Obtain proof of enrollment for insurance, loans and scholarships
Change your address

To access the Self Service features, go to the A-State Banner Self Services page and follow the instructions below.

Click on “Student, Faculty, and Staff Login.”
Enter your ID and PIN. If this is the first time you have logged in, use your use your 6-digit date of birth (mmddyy) for your PIN.
You will then be asked to enter a security question and answer.

Change of Program

If you wish to make a change of program please complete this form to start the process. We will then check the requirements of the program to make sure you have all documentation needed to be in that program.

Academic Support

Your academic success is our highest goal. From the start of your program, A-State resources are available to help you reach your goal of graduation. Each student is assigned a teaching assistant who is a highly qualified, experienced leader in his or her field, and has earned a master’s or doctorate degree. This academic role assists the professor and supports the student by providing feedback and answers to course-related questions.

School Policies

All A-State academic policies, standards and guidelines apply to online programs unless otherwise noted. A complete listing of all school policies can be found in our Academic Policies.

Technology Support

It is reassuring to know that technical support is available to make your online learning experience convenient. All you have to do is call or email and a knowledgeable representative will help you solve your technical issues.

Technical Questions

All technical questions may be answered by contacting Technical Support.

Phone: 870-972-3933
Email: [email protected]

For questions regarding Canvas student support call 833-651-7847.

You can also start a live chat with Canvas support here.

Technical Support Hours

24 hours a day, 7 days a week

Internet Access

An internet connection is necessary to participate in discussions and assignments, access readings, transfer course work, and receive feedback from your academic coach and/or professor. Chrome and Firefox are the recommended web browsers. Internet Explorer is no longer supported. View the computer/technology skill requirements for the Canvas Learning Management System.

Technology FAQ »

Library

All A-State Online students have access to the library’s wide variety of online resources and services—24 hours a day, 7 days a week. We provide access to scholarly journals, research databases, ebooks, and many other materials vital to high quality research. Below you will find a select few of our resources and services, but please visit the library’s website to see the full range of what we offer:

OneSearch — A good place to start your research is OneSearch. This search tool pulls resources from across multiple library resources to save you time and effort. While it’s not a “one stop shop,” it’s as close as it gets!

Research Databases — We subscribe to hundreds of different research databases that cover virtually every subject area imaginable. Start searching or contact us to assist you in finding the best databases for your needs.

24-7 Research Assistance via Chat! — Can’t find the sources you need? Not sure where to search? Access our around-the-clock chat service on the library’s home page and talk to a real life librarian who can help you with your research.

Interlibrary Loan and Document Scanning — Do you need something from another library that we don’t have access to? Do you need a physical book chapter or journal article from within our library? Request materials from other libraries scans of our materials through our Interlibrary Loan Office.

Video Tutorials — Learn how to use various library resources and services from our video tutorials.

Research Assistance & Consultations — Are you struggling to form an effective research strategy? Schedule a research consultation with a librarian to get one-on-one help via email, Zoom, Webex, or Skype!

The faculty and staff of the A-State Library want you to succeed, and we strive to support you in all your research needs. Please don’t hesitate to contact us for help:

Phone:870-972-3077
Email: [email protected]

Online Writing Center

The A-State Online Writing Center is a free resource for all A-State Online students. Our friendly and knowledgeable staff offers asynchronous and live online consultations. Services we provide include the following:

Personal writing consultation via asynchronous or videoconferencing options
Assistance at all stages of the writing process, from brainstorming to polishing final drafts.
Help with grammar and citation styles
Guidance on organization of writing projects and thesis/dissertation help
Examination of rubrics and assignment sheets to help online students meet instructor expectations

For more information or to schedule a consultation, please visit our Online Writing Center.

Online Math Center

The AOS Math Center is a free resource offered to all A-State Online students. Our professional tutors provide support at convenient times for math courses offered through A-State Online. Appointments are conducted via videoconferencing programs and scheduled in 30- or 60-minute sessions.

For more information or to schedule a consultation, please visit our Online Math Center.

Online Career Center

The AOS Career Center serves all enrolled students of Arkansas State University’s online programs. Our trained staff, along with its advanced resources and services, assist all stages of the career development process. Our services include the following:

Assistance with resume, personal statement, cover letter, and other professional documents
Mock interviews to practice answering common or field-based interview questions
Career coaching, including how to search for jobs and negotiate salary
Workshops that cover a vast array of topics, including internships, applications, interviews, and job-seeking skills
Graduate school assistance
Groups for AOS students/ambassadors to share job openings, internships, and tips

For more information, visit our Online Career Center.

Graduation

Arkansas State University confers degrees and offers graduation ceremonies three times a year, in May, August and December. It is possible you will complete your degree requirements prior to the conferral date. If so, your degree will be conferred at the next available conferral date. You are welcome to participate in the graduation ceremony closest to your date after you complete your degree requirements.

All students are required to complete an Intent to Graduate form, which will be emailed to them, and submit the graduation fee ($85 for graduate-level, $60 for undergraduate-level, post-graduate level $95), regardless of intent to participate in the graduation ceremony.

Students will be given the option to walk at the graduation ceremony; however, if final grades are not in at the time of graduation, a diploma will not be distributed that day. Diplomas will be mailed to students once final grades are in and verified.

Students should expect to receive diplomas within 3 weeks of degree conferment. Please ensure your correct mailing address is on file.

Graduation FAQ »