How can I get technology support?
See the technology support page for all technical needs.
Do I have to use the University email?
Yes. Once you have been officially admitted into the program, you need to set up your University email. All official communication will be sent only to this account.
How do I activate my campus email and Digital ID?
Your email account is created when you are admitted to the program. To activate this email account, go to the Automated Account Manager and follow the instructions.
What happens if I fail to meet the deadline for submitting the Intent to Graduate form and fees?
You must reapply for graduation for the following semester and repay the graduation fee. Graduation fees are not refundable. All students must pay the graduation fee even if they are not attending the ceremony.
What are the requirements for graduation?
All students who wish to graduate must register and pay for their graduation fee and submit the Intent to Graduate form online.
Do I have to pay the graduation fee if I am not going to attend the ceremony?
Yes. The graduation fee is assessed regardless of participation and covers the cost of posting your degree and maintaining the record.
Can I set up a payment plan for my courses?
No, your courses must be paid for in full by the Payment Deadlines located here.
How do I sign up for direct deposit?
Refunds will be processed through the direct deposit information that students set up in “myBill” via Pack Portal. Once the student enters their banking information, the information is pre-noted through the bank (or verified) to make sure that the information is correct. This can take up to 7 banking business days. Once the verification occurs, […]
How do I receive my excess financial aid?
All excess aid or refund checks are released by the A-State Student Accounts services office within 14 days of the aid disbursing to the student’s account. Refund checks are mailed unless a Direct Deposit account is effective.
How do I make a payment?
Payments can be made in three ways: Pay Online (MyBill) – pay with Credit Cards (2.75% service fee will apply to debit/credit card payments) or Bank Account (Web-check is a free option) Pay at the Cashier’s Window – Check or Cash only Mail Payment to our Office: Treasurer’s Office P.O. Box 2640 State University, AR […]
Am I eligible for summer aid as an undergraduate?
Summer eligibility requires an undergraduate to be enrolled in a minimum of 6 hours in order to be evaluated for Summer Financial Aid. If you plan to take courses in both terms, you must register for all courses you plan to take in both terms prior to Term I starting. Click here to view more information regarding […]
How do I complete Entrance Counseling and/or the Loan Agreement (Master Promissory Note, or MPN)?
For Entrance Counseling: Go to studentaid.gov, then click Log in and use your FSA ID and password to log in Select Complete Loan Entrance Counseling Add Arkansas State University under “Add School to Notify” Select I am completing entrance counseling to receive Direct Loans as an undergraduate student Complete Entrance Counseling, steps 1 through 5 Your Entrance Counseling is […]
How do I accept my award offer?
To accept your financial aid, log in to Pack Portal with your username and password, then complete these DUO steps: Select Banner Student Select Financial Aid Offers-View-Accept Select the appropriate Academic Year Select the Offer tab To submit your decision, use the drop-down menu next to the offer. The options will be Accept, Decline, or Modify to accept […]
Whom should I contact if I still have questions?
Questions concerning financial aid status, options, eligibility or requirements should be directed to Financial Aid Services at [email protected] or by calling 870-972-2920 and selecting Option 4. Questions regarding tuition, billing, excess aid disbursements, and book money should be directed to Student Account Services at [email protected] or by calling 870-972-2920 and selecting Option 5.
How do I sign up for direct deposit?
Refunds will be processed through the direct deposit information that students set up in “myBill” via Pack Portal. Once the student enters their banking information, the information is pre-noted through the bank (or verified) to make sure that the information is correct. This can take up to 7 banking business days. Once the verification occurs, […]
How do I receive my excess financial aid (refund)?
The A-State Treasurer’s Office/Student Account Services will begin processing excess refunds after the Financial Aid office has disbursed funds to student accounts. It usually takes at least 2-5 business days to process a refund. Please review Refund Disbursement Options for more information.
How can I pay for books using financial aid?
Please check the bottom of your Financial Aid Check List to see if you are eligible to request Book Money for the current semester. If it has been determined that you will have sufficient aid to allow book money, there will be a link to the Book Money Request Form in the Book Money section […]
How can I get loan deferment information?
Students can obtain enrollment verifications in Banner Self-Service. This feature is located under the Student Tab; select Student Records. Click on the last choice, Enrollment Verification through Student Clearinghouse. Outside agencies can obtain enrollment verifications from the Student Clearinghouse or by calling 703-742-4200. If you need additional information, reach out to an AOS registrar at: [email protected]
Who determines the amount of my loan?
For A-State online participants, the amount of eligibility/award amount is determined by the student’s cost of attendance (COA). The COA budget is based on a student’s program and enrollment. For online-only participants, the COA budget consists of tuition and fees expenses, books and supplies, personal expenses, and the cost of some living expenses.
How will I be contacted regarding my financial aid information?
The A-State financial aid office will communicate with students via their A-State email account. Students can also monitor their progress by checking their Financial Aid Checklist located online via Pack Portal under the Self-Service Banner-Financial Aid option. Messages will also be available on the checklist for incomplete requirements or additional information requests.
Can I start my course if my financial aid is in progress?
Courses must be paid for by the tuition deadline; there are NO exceptions to this policy. If you have been awarded financial aid, have accepted enough to cover your balance and have completed all follow-up requirements, then your account should be satisfactory. If you have not been awarded or have not accepted an offer of […]
Do I need to register for my courses?
Yes. Students must be registered in degree-seeking courses, at half-time status, per semester, in order to be processed for a financial aid award offer. Graduate students must enrolled in at least three degree-seeking hours to meet the half-time enrollment status requirement. Undergraduate level students must be enrolled in at least six degree-seeking hours to meet […]
How do I apply for the TEACH Grant?
If the program you are applying for is TEACH Grant-eligible and you have completed your FAFSA application for the current academic year, you may apply for a TEACH Grant. The maximum grant amount can vary by year. TEACH Grants are available to qualified applicants who enroll in a TEACH-Grant eligible program and require approved recipients […]
How do I start the financial aid process?
It’s easy! Follow these steps.
When is the deadline to apply for financial aid?
Students should apply for financial aid as soon as possible. Students should allow up to 4-6 weeks for the financial aid process to be completed.
Is financial aid available?
Financial aid is available for qualified students.
Is Online Tutoring available?
Yes. Tutoring Services will be available for the following courses: Developmental Math, College Algebra, Calculus 1-3, Business Cal, Human A & P, Intro to Financial Accounting, Intermediate Accounting, Managerial accounting, Biology (all), Chemistry 1 & 2, and Intro to Psychology. Students interested in receiving tutoring should send an email to Learning Support at [email protected]. Tutoring […]
What is Student Learning & Licensure (SL&L)?
Student Learning & Licensure (SL&L) is an online repository for students’ assignments, portfolios, lesson plans and projects. More information is available from A-State Student Support.
How do I find out about the supervised internships?
Your first course contains a handbook and some videos which will explain your supervised internship in more detail. During your first course of the program there will be a list of activities made available to you through the learning management system course. You work on this list of items throughout the course of the program. […]
When will I have access to my courses?
This information will be sent to your campus email account the Friday before classes begin, provided you have paid for the course.