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Frequently Asked Questions

A-State Online FAQs


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Where do I find the mycampus portal?

Access the mycampus portal. Alternately, this site can be reached from a quick link on the current student tab of the A-State homepage.

How do I check my status in Self-Service Banner?

For up-to-date information about your admission status, check the self-service portal:

  1. Go to http://www.astate.edu/q/ssb-app, and click on "Apply for Admission or Readmission/Check your Admission Status."
  2. Login using either the Web ID and PIN you created when you submitted your application OR your ASU ID number and system generated PIN.
  3. Click on the Admission term of the application you submitted.
  4. Scroll down to the Requirements section to see which items have a received date entered, and which documents we are still awaiting to complete your application.

Documents will generally be processed within 48 hours of arrival in our offices. If you see that a document has not been marked as received after that time period, please resubmit your document.

What documents do I need to submit if I live in Tennessee?

How do I update my application term?

Applications are good for a year. If you are not able to start classes within one year of the date of your original application, you will need to complete a new application when you are ready to start courses. Students who apply will be considered for the current term in which the file is complete.

Students admitted for one semester, but need to change semesters, we will need the request in writing via email to academicpartnerships@astate.edu. For example, if you apply seeking to start courses in January and are unable to start until May, your application is still valid. You merely need to email us your intent to change terms.

How long are test scores good for (ACT and SAT)?

Test scores are good for 5 years. If your test score is older than 5 years, you will need to retake the exam. If needed, you can locate a Remote Testing Site by city, state or ZIP code.

Can I live on campus while attending Large Scale Distance Education Programs?

Students enrolled in A-State's large scale distance education programs are not eligible for university housing.

How do I know if one of my courses will transfer?

To receive credit for prior graduate work, you will need to submit an official transcript from the university you attended. You will also need to complete the Graduate Transfer Credit Evaluation Form.

Master in Public Administration Course Transfer Policy
You are allowed to transfer a maximum of nine semester credit hours (normally, three courses) of equivalent graduate coursework previously taken in a NASPAA-accredited MPA program at another university. Find accredited schools. Transfer credit may be obtained only for appropriate courses taken at the graduate level for which you received no less than a grade of "B". Moreover, graduate work cannot be transferred unless a graduate course average of 3.0 was maintained at the university from which the transfer emanates.

The courses you wish to transfer will then be evaluated. The Office of the Registrar will send you an email letting you know the amount of credit hours and the specific course(s) for which you have received credit.

How can I determine who is an eligible mentor?

How do I register for classes?

Students can register for courses inside the A-State portal, mycampus. Students will need to click on the Self Service tab. To avoid any trouble with registration, please check your account in Self Service so that you can take care of any holds before your assigned registration time. You can check your holds in Self Service by clicking on "Student and Financial Aid," "Student Records," and then "View Holds." An office and phone number should be displayed. If you find you have a hold, please call the number that is displayed so that you can find out the proper steps needed to take care of the hold.

You may also view the Registration Guide for information on how to register.

Do I have to register for all of the courses at one time?

Registering for all courses available in the term will assist in your financial aid processing. If you are not receiving financial aid and are paying for courses individually, you will not be required to pay for those courses all at once. However, you can register for each one individually before the course deadline.

Whom do I contact if I am unable to log in to mycampus?

Students can contact the help desk by email or by phone at (866)986-2010.

Whom do I contact if I have changed my mind and can not participate in the program at this time?

Students who wish to withdraw will need to drop all but the last course in which they are registered. Once this step is complete, the student will need to email the Registrar confirming that they wish to withdraw from the program completely.

How do I drop a course?

You may view the Course Drop Guide Slideshow for information on how to drop a course.

Term Length Course Begin Course End Application Deadline Document Deadline Registration Deadline Payment Deadline Last Day to Withdraw
Fall 2018 7wk 10/15/2018 12/7/2018 9/24/2018 10/1/2018 10/5/2018 10/12/2018 11/14/2018
Spring 2019 7wk 1/14/2019 3/1/2019 12/3/2018 12/10/2018 1/5/2019 1/11/2019 2/19/2019
7wk 3/11/2019 5/3/2019 2/18/2019 2/24/2019 3/1/2019 3/8/2019 4/17/2019
Summer 2019 7wk 5/13/2019 6/28/2019 4/22/2019 4/29/2019 5/3/2019 5/10/2019 6/6/2019
7wk 7/1/2019 8/16/2019 6/10/2019 6/17/2019 6/21/2019 6/28/2019 7/25/2019
Fall 2019 7wk 8/19/2019 10/4/2019 7/29/2019 8/5/2019 8/9/2019 8/16/2019 9/24/2019
7wk 10/14/2019 12/6/2019 9/23/2019 9/30/2019 10/4/2019 10/11/2019 11/13/2019

How do I request unofficial/official transcripts?

How can I receive experiential credit?

For more information about Experiential Credit please review www.cael.org, then contact Tracy Finch at tfinch@astate.edu for more specifics.

Review information about Prior Learning Assessment. Contact information is listed on the site.

When must I reapply?

If you do not start the program within one of the application date or start the program and sit out for a year, you must reapply.

How do I register for classes?

Students can register for courses inside the A-State portal, mycampus. Students will need to click on the Self Service tab. To avoid any trouble with registration, please check your account in Self Service so that you can take care of any holds before your assigned registration time. You can check your holds in Self Service by clicking on "Student and Financial Aid," "Student Records," and then "View Holds." An office and phone number should be displayed. If you find you have a hold, please call the number that is displayed so that you can find out the proper steps needed to take care of the hold.

You may also view the Registration Guide for information on how to register.

How do I request my National Board Certification transcript?

If National Board Certification was received prior to October 2015, you must request a transcript. Transcripts must be sent via regular mail or email directly from the institution to Arkansas State University at:

Regular Mail:
Arkansas State University - Jonesboro
Office of Academic Partnerships
P.O. Box 2520
State University, AR 72467

OR

Email: academicpartnerships@astate.edu

All students certified after September 2015 must complete and submit the National Board Certification Form.

Can I email assignments directly to my teaching assistant?

No. The university requires a record of your assignment within the course. Submitting your assignment in the course shows documentation of completing course requirements.

Will I need to document sources in my assignments?

Yes. Please use APA (American Psychological Association) formatting guidelines for documenting sources.

Can I toggle in and out of my exam?

Once you begin, you cannot stop and start or navigate out of the exam.

What is scholarly writing?

Scholarly writing uses peer-reviewed sources and edited publications including journals and books. Peer-reviewed articles are reviewed or judged by a panel of experts, including scientific or scholarly peers.

How do I buy my textbooks?

How many graduate hours may be credited toward a program?

Up to nine graduate hours from A-State or other higher education institutions may be credited toward a program. No course can be older than six years by graduation time. Transfer credit will be evaluated by the Director of the Program. To request prior credit be evaluated, please complete the Graduate Transfer Credit Evaluation Form.

How do I know if one of my courses will transfer?

To receive credit for prior graduate work, you will need to submit an official transcript from the university you attended. You will also need to complete the Graduate Transfer Credit Evaluation Form.

If you are a Master of Public Administration student and wish to have courses considered for evaluation please make sure the school you wish to transfer from is accredited through NASPAA. Find accredited schools.

The courses you wish to transfer will then be evaluated. The Office of the Registrar will send you an email letting you know the amount of credit hours and the specific course(s) for which you have received credit.

When will I have access to my courses?

This information will be sent to your campus email account the Friday before classes begin, provided you have paid for the course.

How do I find out about the supervised internships?

Your first course contains a handbook and some videos which will explain your supervised internship in more detail. During your first course of the program there will be a list of activities made available to you through your Blackboard course. You work on this list of items throughout the course of the program. You will not register for this course until the last course in your program and you will need to enroll in that course at the beginning of your last semester even though it doesn't officially start until the last course of the semester. This will allow you time to start compiling your data and documents you have worked on prior to the internship course and some additional tasks during the internship course to create the portfolio.

What is Live Text?

Live Text is an online repository for students' assignments, portfolios, lesson plans and projects. More information is available from A-State Student Support.

Is Online Tutoring available?

Yes. Tutoring Services will be available for the following courses: Developmental math, College Algebra, Calculus 1-3, Business Cal, Human A & P, Intro to Financial Accounting, Intermediate Accounting, Managerial accounting, Biology(all), Chemistry 1&2, and Intro to Psychology. Students interested in receiving tutoring should send an email to Learning Support at asulearningss@gmail.com.

Tutoring Days Time
Monday-Thursday 4:00 - 8:00 p.m.
Friday Noon - 3:00 p.m.
Sunday 2:00 – 7:00 p.m.

How do I register for classes?

Students can register for courses inside the A-State portal, mycampus. Students will need to click on the Self Service tab. To avoid any trouble with registration, please check your account in Self Service so that you can take care of any holds before your assigned registration time. You can check your holds in Self Service by clicking on "Student and Financial Aid," "Student Records," and then "View Holds." An office and phone number should be displayed. If you find you have a hold, please call the number that is displayed so that you can find out the proper steps needed to take care of the hold.

You may also view the Registration Guide for information on how to register.

Is financial aid available?

Financial aid is available for qualified students.

When is the deadline to apply for financial aid?

Students should apply for financial aid as soon as possible. Students should allow up to 4-6 weeks for the financial aid process to be completed.

How do I start the financial aid process?

How do I apply for the Teach Grant?

Students must complete the Teach Grant Application and send it to Financial Aid Services at astateonlinefinaid@astate.edu to determine eligibility.

Do I need to register for my courses?

Yes. Students must be registered in degree-seeking courses, at half-time status, per semester, in order to be processed for a financial aid award offer. Graduate students must enrolled in at least three degree-seeking hours to meet the half-time enrollment status requirement. Undergraduate level students must be enrolled in at least six degree-seeking hours to meet the half-time status enrollment requirement. Please register for ALL courses (in all available terms) you plan to take at the beginning of the semester to ensure payment is applied to all courses with financial aid disbursements.

Can I start my course if my financial aid process is in progress?

Courses must be paid for by the tuition deadline even if your financial aid has not arrived. No exceptions can be made to this policy.

How will I be contacted regarding my financial aid information?

The A-State financial aid office will communicate with students via their A-State email account. Students can also monitor their progress by checking their Financial Aid Checklist located online via myCampus under the Self-Service Banner-Financial Aid option. Messages will also be available on the checklist for incomplete requirements or additional information requests.

Who determines the amount of my loan?

Arkansas State University's Financial Aid & Scholarships Office determines loan amounts.

How can I get loan deferment information?

Students can obtain enrollment verifications in Banner Self-Service. This feature is located under the Student Tab. Under this tab select "Student Records." Click on the last choice, "Enrollment Verification through Student Clearinghouse." Outside agencies can obtain enrollment verifications from the Student Clearinghouse or by calling 703-742-4200.

How can I pay for books using financial aid?

Please check the bottom of your Financial Aid Check List to see if you are eligible to request Book Money for the current semester. If it has been determined that you will have sufficient aid to allow book money, there will be a link to the Book Money Request Form in the Book Money section of your Financial Aid Checklist.

Additional Information

  • Book Money can only be used at the Neebo Bookstores on the Jonesboro and Mt. Home campuses.
  • All Book Money Form Request will be processed within 2 business days.
  • All information must be completed on the form. Any incorrect information can cause the form to be declined.
  • Any unused Book Money will be automatically transferred to Express Dollars beginning January 28th for those whose Student Account has been paid in full.
  • Refunds of unused Book Money or Express Dollars can be requested by submitting the Express Dollars Refund Request Form. All refunds are applied to the Student Account first. Any credit balance will then be refunded.

If you have a question concerning the Book Money Process, please submit your question here.

How do I receive my excess financial aid (refund)?

The A-State Treasurer's Office will process excess financial aid. All excess aid or refund checks are released by the A-State Student Accounts services office within 14 days of the aid disbursing to the student's account. Refund checks are mailed unless a Direct Deposit account is effective. Please review the Refund Disbursement Options for more information.

How do I sign up for direct deposit?

Refunds will be processed through the direct deposit information that students' set up in Student Self-Service Banner via myCampus. Once the student enters their banking information, the information is pre-noted through the bank (or verified) to make sure that the information is correct. This can take up to 7 banking business days. Once the verification occurs, the message "awaiting verification" should no longer be displayed. Please follow the below instructions to set up a Direct Deposit account:

  1. Log into myCampus.
  2. Click on the following:
    1. SSB Self-Service
    2. Student
    3. Student Records
    4. myBill
    5. myBill (again)
    6. eRefunds tab
      1. Set Up Account
      2. Choose your account type (Checking or Savings).
      3. Enter routing number (consist of 9 digits).
      4. Enter account number and confirm.
      5. Save.

Whom should I contact if I still have questions?

All questions concerning financial aid status, options, eligibility, or requirements should be directed to Financial Aid Services at astateonlinefinaid@astate.edu or by calling (870) 972-2920.

All questions regarding tuition, billing, excess aid disbursements, and book money should be directed to Student Account Services at finservices@astate.edu.

How do I make a payment?

Payments can be made in three ways:

  • Pay Online (MyBill) - pay with Credit Cards (2.75% service fee will apply to debit/credit card payments) or Bank Account (Web-check is a free option)
  • Pay at the Cashier's Window - Check or Cash only
  • Mail Payment to our Office:

    Treasurer’s Office
    P.O. Box 2640
    State University, AR 72467

How do I receive my excess financial aid?

All excess aid or refund checks are released by the A-State Student Accounts services office within 14 days of the aid disbursing to the student's account. Refund checks are mailed unless a Direct Deposit account is effective.

How do I sign up for direct deposit?

Refunds will be processed through the direct deposit information that students' set up in Student Self-Service under Mybill on the eRefund tab. Once the student enters their banking information, the information is prenoted through the bank (or verified) to make sure that the information is correct. This can take up to 7 banking business days. Once the verification occurs, the message "awaiting verification" should no longer be displayed.

  1. Log into myCampus.
  2. Click on the following:
    1. SSB Self-Service
    2. Student
    3. Student Records
    4. myBill
    5. myBill (again)
    6. eRefunds tab
      1. Set Up Account
      2. Choose your account type (Checking or Savings).
      3. Enter routing number (consist of 9 digits).
      4. Enter account number and confirm.
      5. Save.

NOTICE: Payment Deadlines are accelerated and payment is due by the payment deadline of each course. A personal payment is required if your Financial Aid has not disbursed by the payment deadline. NO EXCEPTIONS GRANTED.

Can I set up a payment plan for my courses?

No, your courses must be paid for in full by the Payment Deadlines located here.

Do I have to pay the graduation fee if I am not going to attend the ceremony?

Yes. The graduation fee is assessed regardless of participation and covers the cost of posting your degree and maintaining the record.

What are the requirements for graduation?

All students who wish to graduate must register and pay for their graduation fee and submit the Intent to Graduate form online.

What happens if I fail to meet the deadline for submitting the Intent to Graduate form and fees?

You must reapply for graduation for the following semester and repay the graduation fee. Graduation fees are not refundable. All students must pay the graduation fee even if they are not attending the ceremony.

How do I activate my campus email and Digital ID?

Your email account is created when you are admitted to the program. To activate this email account, go to the Automated Account Manager and follow the instructions.

What is my PIN?

You will use two different PINs (Personal Identification Numbers) when applying for A-State Jonesboro Academic Partnership programs. The first PIN is one you will choose when completing the application online. You will create it when logging into the Self-Service system. This PIN will be used each time you log back in to check the status of your application. The second PIN will be assigned to you when you are admitted to the program. The initial PIN is your date of birth in a MMDDYY format. Once this PIN is assigned, you will be able to change it to a more secure, secret number combination, and we encourage you to do so.

Do I have to use the University email?

Yes. Once you have been officially admitted into the program, you need to set up your University email. All official communication will be sent only to this account.

How can I get technology support?

See the technology support page for all technical needs.

How do I navigate through the course?

You can navigate from the A-State Homepage via the course title on the right.

From the A-State Homepage:

  1. Click once on Course Title (on the right).
  2. Using the navigation tree on the left, click once on the Week in which you want to work.
  3. Click once on the task you wish to complete (reading, lecture, etc).
  4. Use the back and forward blue arrows in the top right corner of your screen to move forward and backward between screens.

The software remembers where you left off and will return you there the next time you visit the course. Use the arrows in the top left corner if you wish to move from that place in the course.

How do I navigate through the lectures?

Use the blue arrow key located at the top right corner to navigate through the lectures. The blue arrow key will allow you to view the weekly lectures from start to finish. Written transcripts of lectures and slides can be located by clicking on Resources in the Course Map.

How do I print materials from my course?

Open the document you want to print and save it to your desktop. From there, you can print it.

Where are the course expectations located?

Course expectations are located in the syllabus of each course.

How do I expand discussion threads?

Click on the arrows located to the right of the discussion board window so that the arrows point down to expand the threads.

Whom do I contact for questions about assignment and course content?

You will email your instructional associate with your questions.

How long will I be able to view my course material once I have completed the course?

After the course is over, students will have access for an additional two weeks. You should take this opportunity to save any documents you might need in the future.

What is ProctorU?

ProctorU is a service that confirms your identity periodically and provides a secure online testing environment.

Why is ProctorU required?

It is now required for all institutes of higher learning to be able to authenticate and verify all online students.

What is Live Proctoring?

During a scheduled exam you will be monitored by the proctor using a webcam to ensure academic honesty and integrity by showing your photo ID and having the browser monitored.

What is Ucard?

Ucard is a digital ID card that can continuously authenticate a user throughout the course. This is achieved by multiple layers of authentication such as challenge questions, keystroke analysis and photo ID check.

How do I create my profile?

How do I test my equipment?

Once you have created your profile you will see an icon that says ‘check your equipment’. This is where you will check to see if you have met the basic technology requirements.

How do I schedule an exam?

Sign into your proctorU account and on the home page you will see the ‘schedule new session’ click here to confirm your institution, term and exam. Next you will select the time when you would like to take your exam. A countdown timer will appear on the home screen.

What are the technology requirements?

You must have a webcam, speakers, microphone and a reliable Internet connection.

Is it possible to schedule an exam the day of?

Yes. You will be charged a procrastination fee of $8.75 for on demand test taking and $5.00 fee for scheduling within the 72-hour registration period.

Whom do I contact for help?

For 24/7 help, contact ProctorU at 888-355-8043 or contact@proctoru.com

Where should I take my exam?

Be sure you are in a well-lit, quiet and private room. The lighting of your room must be daylight quality and overhead lighting is preferred. If overhead lighting is not possible please make sure that your light source is not directly behind you because it will make it difficult for your proctor to see you.

Whom should I contact if I cannot find the exam?

If you have difficulty locating your exam please contact your instructor.

What can the proctor do and not do?

Once the proctor connects to your computer they will check for any open tabs or any materials that are not allowed for the test. They will access your exam and then return control of your computer to allow you to take the exam. Students are always aware of what the proctor has control of. What they see, you also see. Once the exam is completed and the chat box is closed the proctor will no longer be able to access your computer, web cam or microphone.

Questions and Concerns (.pdf)

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