Frequently Asked Questions (FAQs)
Below is a listing of frequently asked questions arranged by topic.
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Applications are good for a year. If you are not able to start classes within one year of the date of your original application, you will need to complete a new application when you are ready to start courses. If you apply for one term, but need to change terms, we will need the request in writing via email to
academicpartnerships@astate.edu. For example, if you apply seeking to start courses in January and are unable to start until April, your application is still valid. You merely need to email us your intent to change terms.
Test scores are good for 5 years. If your test score is older than 5 years, you will need to retake the exam.
Students can register for courses inside the ASU portal,
mycampus. Students will need to click on the Self Service tab. To avoid any trouble with registration, please check your account in Self Service so that you can take care of any holds before your assigned registration time. You can check your holds in Self Service by clicking on "Student and Financial Aid," "Student Records," and then "View Holds." An office and phone number should be displayed. If you find you have a hold, please call the number that is displayed so that you can find out the proper steps needed to take care of the hold.
You may also view the
Registration Guide Slideshow for information on how to register.
Registering for all courses available in the term will assist in your financial aid processing. If you are not receiving financial aid and are paying for courses individually, you will not be required to pay for those courses all at once. However, you can register for each one individually before the course deadline.
Students can contact the help desk
by email or by phone at (866)986-2010.
Students who wish to withdraw from an Academic Partnership Program will need to drop all but the last course in which they are
registered. Once this step is complete, the student will need to
email the Registrar confirming that they wish to withdraw from the program completely.
You can request both official and unofficial transcripts electronically by
clicking here.
No. The university requires a record of your assignment within the course. Submitting your assignment in the course shows documentation of completing course requirements.
Yes. Please use APA (American Psychological Association) formatting guidelines for documenting sources.
Once you begin, you cannot stop and start or navigate out of the exam.
Scholarly writing uses peer-reviewed sources and edited publications including journals and books. Peer-reviewed articles are reviewed or judged by a panel of experts, including scientific or scholarly peers.
Textbook information can be found
here.
To receive credit for prior graduate work, you will need to submit an official transcript from the university you attended.
You will also need to complete the
Graduate Transfer Credit Evaluation Form.
The courses you wish to transfer will then be evaluated. The Office of the Registrar will send you
an email letting you know the amount of credit hours and the specific course(s) for which you have received credit.
This information will be sent to your campus email account the Friday before classes begin, provided you have paid for the course.
Your first course contains a handbook and some videos which will explain your supervised internship in more detail. During your first course of the program there will be a list of activities made available to you through your Epic Player. You work on this list of items throughout the course of the program. You will not register for this course until the last course in your program and you will need to enroll in that course at the beginning of your last semester even though it doesn't officially start until the last course of the semester. This will allow you time to start compiling your data and documents you have worked on prior to the internship course and some additional tasks during the internship course to create the portfolio.
Live Text is an on-line repository for students' assignments, portfolios, lesson plans and projects. More information
is available from
ASU-Jonesboro Student Support.
Financial aid is available for qualified students.
Students should apply for financial aid as soon as possible. Students should allow up to 4-6 weeks for the financial aid process to be completed.
Yes. Students must register for at least two courses per semester for financial aid eligibility.
Courses must be paid for by the tuition deadline even if your financial aid has not arrived. No exceptions can be made to this policy.
Arkansas State University's Financial Aid & Scholarships Office determines loan amounts.
Students can obtain enrollment verifications in Banner Self-Service. This feature is located under the Student Tab.
Under this tab select "Student Records." Click on the last choice, "Enrollment Verification through Student Clearinghouse."
Outside agencies can obtain enrollment verifications from the Student Clearinghouse or by calling 703-742-4200.
Students are encouraged to make payments via Self Service with credit card, debit card, or electronic check.
Students may also pay in person at the cashier's window located on the second floor of the Student Union or pay over the phone with a credit or debit card by calling 870-972-3847.
Students may mail a check or money order to:
(Please include Student ID number)
Student Account Services
Cashier's Window
P.O. Box 2640
State University, AR 72467
If you have any questions regarding your student account please contact Student Account Services at 870-972-2285.
How to pay online
Payments can be made online (24 hours a day, 7 days a week) by going to
MyCampus and following these instructions:
- At the MyCampus screen, Login using your User Name and Password
- Click on Banner Self Service Icon or Finances Tab
- Enter User ID and PIN
- Click on Student
- Click on Student Records
- Click on Account Summary by Term
- Scroll to bottom of the page and there will be a credit card payment link (you will click on this even if you are using an electronic check).
- Click on myBill
- Under Current Account Status, click on Make A Payment
- On the right side of the screen, there will be a highlighted PAY under Action. Click Pay.
- Choose method of payment and follow steps to complete transaction.
Yes. The fee is assessed regardless of participation and covers the cost of posting your degree and maintaining the record.
All students who wish to graduate must register and pay for their graduation fee and submit the
Intent to Graduate form online.
You must reapply for graduation for the following semester and repay the graduation fee. Graduation fees are not refundable. All students must pay the graduation fee even if they are not attending the ceremony.
Your email account is created when you are admitted to the program. To activate this email account, go to the
Automated Account Manager and follow the instructions.
You will use two different PINs (Personal Identification Numbers) when applying for ASU Jonesboro Academic Partnership programs.
The first PIN is one you will choose when completing the application online. You will create it when logging into the Self-Service system.
This PIN will be used each time you log back in to check the status of your application.
The second PIN will be assigned to you when you are admitted to the program. The initial PIN is your date of birth in a MMDDYY format.
Once this PIN is assigned, you will be able to change it to a more secure, secret number combination, and we encourage you to do so.
Yes. Once you have been officially admitted into the program, you need to set up your University email.
All official communication will be sent only to this account.
You can navigate from the ASU Homepage via the course title on the right.
From the ASU Homepage:
- Click once on Course Title (on the right).
- Using the navigation tree on the left, click once on the Week in which you want to work.
- Click once on the task you wish to complete (reading, lecture, etc).
- Use the back and forward blue arrows in the top right corner of your screen to move forward and backward between screens.
The software remembers where you left off and will return you there the next time you visit the course.
Use the arrows in the top left corner if you wish to move from that place in the course.
Use the blue arrow key located at the top right corner to navigate through the lectures. The blue arrow key will allow you to view the weekly lectures from start to finish. Written transcripts of lectures and slides can be located by clicking on Resources in the Course Map.
Open the document you want to print and save it to your desktop. From there, you can print it.
Course expectations are located in the syllabus of each course.
Click on the arrows located to the right of the discussion board window so that the arrows point down to expand the threads.
You will email your instructional associate with your questions.
After the course is over, students will have access for an additional two weeks. You should take this opportunity to save any documents you might need in the future.
866.621.8096 | Course Login
