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Admission FAQs

Where do I find the mycampus portal?

https://mycampus.astate.edu/web/mycampus/home. Alternately, this site can be reached from a quick link on the current student tab of the A-State homepage.

How do I check my status in Self-Service Banner?

For steps on how to check your status in Self-Service Banner, review this document.

What documents do I need to submit if I live in Tennessee?

Students who live in Tennessee will need to print out, fill out and fax the below 2 documents to 870-972-3548.

Graduate
TN Enrollment Checklist (Graduate) (.pdf)
TN Enrollment Agreement (Graduate) (.pdf)

Graduate (MPA)
TN Enrollment Checklist (MPA) (.pdf)
TN Enrollment Agreement (MPA) (.pdf)

Undergraduate
TN Enrollment Checklist (Undergraduate) (.pdf)
TN Enrollment Agreement (Undergraduate) (.pdf)

How do I update my application term?

Applications are good for a year. If you are not able to start classes within one year of the date of your original application, you will need to complete a new application when you are ready to start courses. If you apply for one semester, but need to change semesters, we will need the request in writing via email to academicpartnerships@astate.edu. For example, if you apply seeking to start courses in January and are unable to start until May, your application is still valid. You merely need to email us your intent to change terms.

How long are test scores good for (ACT, SAT, ASSET, COMPAS)?

Test scores are good for 5 years. If your test score is older than 5 years, you will need to retake the exam. You can locate Remote Testing Site by city, state or ZIP code at this link: http://www.act.org/compass/sites/index.html.

Can I live on campus while attending Large Scale Distance Education Programs?

Students enrolled in A-State's large scale distance education programs are not eligible for university housing.

How do I know if one of my courses will transfer?

To receive credit for prior graduate work, you will need to submit an official transcript from the university you attended. You will also need to complete the Graduate Transfer Credit Evaluation Form.

Master in Public Administration Course Transfer Policy
You are allowed to transfer a maximum of nine semester credit hours (normally, three courses) of equivalent graduate coursework previously taken in a NASPAA-accredited MPA program at another university. To find accredited schools use the following link: http://accreditation.naspaa.org/resources/roster-of-accredited-programs/. Transfer credit may be obtained only for appropriate courses taken at the graduate level for which you received no less than a grade of "B". Moreover, graduate work cannot be transferred unless a graduate course average of 3.0 was maintained at the university from which the transfer emanates.

The courses you wish to transfer will then be evaluated. The Office of the Registrar will send you an email letting you know the amount of credit hours and the specific course(s) for which you have received credit.

How can I determine who is an eligible mentor?

Registration FAQs

How do I register for classes?

Students can register for courses inside the A-State portal, mycampus. Students will need to click on the Self Service tab. To avoid any trouble with registration, please check your account in Self Service so that you can take care of any holds before your assigned registration time. You can check your holds in Self Service by clicking on "Student and Financial Aid," "Student Records," and then "View Holds." An office and phone number should be displayed. If you find you have a hold, please call the number that is displayed so that you can find out the proper steps needed to take care of the hold.

You may also view the Registration Guide for information on how to register.

Do I have to register for all of the courses at one time?

Registering for all courses available in the term will assist in your financial aid processing. If you are not receiving financial aid and are paying for courses individually, you will not be required to pay for those courses all at once. However, you can register for each one individually before the course deadline.

Whom do I contact if I am unable to log in to mycampus?

Students can contact the help desk by email or by phone at (866)986-2010.

Whom do I contact if I have changed my mind and can not participate in the program at this time?

Students who wish to withdraw from an Academic Partnership Program will need to drop all but the last course in which they are registered. Once this step is complete, the student will need to email the Registrar confirming that they wish to withdraw from the program completely.

How do I drop a course?

You may view the Course Drop Guide Slideshow for information on how to drop a course.

Term Length Course Begin Course End Admit Deadline Registration Deadline Payment Deadline Last Day to Withdraw
Spring 2017 7 wk 3/13/2017 5/5/2017 2/20/2017 3/3/2017 3/8/2017 4/20/2017
Summer 2017 7 wk 5/15/2017 6/30/2017 4/24/2017 5/5/2017 5/10/2017 6/16/2017
7 wk 7/3/2017 8/18/2017 6/12/2017 6/23/2017 6/28/2017 8/3/2017
Fall 2017 7 wk 8/21/2017 10/6/2017 7/31/2017 8/11/2017 8/16/2017 9/21/2017
7 wk 10/16/2017 12/8/2017 9/25/2017 10/6/2017 10/11/2017 11/16/2017

Admit deadline means application and all documents must be in by this date.

How do I request unofficial/official transcripts?

How can I receive experiential credit?

For more information about Experiential Credit please review www.cael.org, then contact Dr. Beverly Boals Gilbert at bboals@astate.edu for more specifics.

For more information about Prior Learning Assessment, review www.astate.edu/a/ceco/prior-learning-assessment/. Contact information is listed on the site.

When must I reapply?

If you do not start the program within one of the application date or start the program and sit out for a year, you must reapply.

Coursework FAQs

How do I register for classes?

Students can register for courses inside the A-State portal, mycampus. Students will need to click on the Self Service tab. To avoid any trouble with registration, please check your account in Self Service so that you can take care of any holds before your assigned registration time. You can check your holds in Self Service by clicking on "Student and Financial Aid," "Student Records," and then "View Holds." An office and phone number should be displayed. If you find you have a hold, please call the number that is displayed so that you can find out the proper steps needed to take care of the hold.

You may also view the Registration Guide for information on how to register.

Can I email assignments directly to my teaching assistant?

No. The university requires a record of your assignment within the course. Submitting your assignment in the course shows documentation of completing course requirements.

Will I need to document sources in my assignments?

Yes. Please use APA (American Psychological Association) formatting guidelines for documenting sources.

Can I toggle in and out of my exam?

Once you begin, you cannot stop and start or navigate out of the exam.

What is scholarly writing?

Scholarly writing uses peer-reviewed sources and edited publications including journals and books. Peer-reviewed articles are reviewed or judged by a panel of experts, including scientific or scholarly peers.

How do I buy my textbooks?

How do I know if one of my courses will transfer?

To receive credit for prior graduate work, you will need to submit an official transcript from the university you attended. You will also need to complete the Graduate Transfer Credit Evaluation Form.

**If you are a Master of Public Administration student and wish to have courses considered for evaluation please make sure the school you wish to transfer from is accredited through NASPAA. Find accredited schools

The courses you wish to transfer will then be evaluated. The Office of the Registrar will send you an email letting you know the amount of credit hours and the specific course(s) for which you have received credit.

When will I have access to my courses?

This information will be sent to your campus email account the Friday before classes begin, provided you have paid for the course.

How do I find out about the supervised internships?

Your first course contains a handbook and some videos which will explain your supervised internship in more detail. During your first course of the program there will be a list of activities made available to you through your Blackboard course. You work on this list of items throughout the course of the program. You will not register for this course until the last course in your program and you will need to enroll in that course at the beginning of your last semester even though it doesn't officially start until the last course of the semester. This will allow you time to start compiling your data and documents you have worked on prior to the internship course and some additional tasks during the internship course to create the portfolio.

What is Live Text?

Live Text is an on-line repository for students' assignments, portfolios, lesson plans and projects. More information is available from A-State Student Support.

Is Online Tutoring available?

Yes. Tutoring Services will be available for the following courses: Developmental math, College Algebra, Calculus 1-3, Business Cal, Human A & P, Intro to Financial Accounting, Intermediate Accounting, Managerial accounting, Biology(all), Chemistry 1&2, and Intro to Psychology. Students interested in receiving tutoring should send an email to Learning Support at asulearningss@gmail.com.

Tutoring Days Time
Monday-Thursday 4:00 - 8:00 p.m.
Friday Noon - 3:00 p.m.
Sunday 2:00 – 7:00 p.m.

Financial Aid FAQs

How do I register for classes?

Students can register for courses inside the A-State portal, mycampus. Students will need to click on the Self Service tab. To avoid any trouble with registration, please check your account in Self Service so that you can take care of any holds before your assigned registration time. You can check your holds in Self Service by clicking on "Student and Financial Aid," "Student Records," and then "View Holds." An office and phone number should be displayed. If you find you have a hold, please call the number that is displayed so that you can find out the proper steps needed to take care of the hold.

You may also view the Registration Guide for information on how to register.

Is financial aid available?

Financial aid is available for qualified students.

When is the deadline to apply for financial aid?

Students should apply for financial aid as soon as possible. Students should allow up to 4-6 weeks for the financial aid process to be completed.

How do I start the financial aid process?

It's easy! Follow these steps.

How do I apply for the Teach Grant?

Students must complete the Teach Grant Application and send it to Financial Aid Services at astateonlinefinaid@astate.edu to determine eligibility.

Do I need to register for my courses?

Yes. Students must be registered in degree-seeking courses, at half-time status, per semester, in order to be processed for a financial aid award offer. Graduate students must enrolled in at least three degree-seeking hours to meet the half-time enrollment status requirement. Undergraduate level students must be enrolled in at least six degree-seeking hours to meet the half-time status enrollment requirement. Please register for ALL courses (in all available terms) you plan to take at the beginning of the semester to ensure payment is applied to all courses with financial aid disbursements.

Can I start my course if my financial aid process is in progress?

Courses must be paid for by the tuition deadline even if your financial aid has not arrived. No exceptions can be made to this policy.

How will I be contacted regarding my financial aid information?

The A-State financial aid office will communicate with students via their A-State email account. Students can also monitor their progress by checking their Financial Aid Checklist located online via myCampus under the Self-Service Banner-Financial Aid option. Messages will also be available on the checklist for incomplete requirements or additional information requests.

Who determines the amount of my loan?

Arkansas State University's Financial Aid & Scholarships Office determines loan amounts.

How can I get loan deferment information?

Students can obtain enrollment verifications in Banner Self-Service. This feature is located under the Student Tab. Under this tab select "Student Records." Click on the last choice, "Enrollment Verification through Student Clearinghouse." Outside agencies can obtain enrollment verifications from the Student Clearinghouse or by calling 703-742-4200.

How can I pay for books using financial aid?

Please check the bottom of your Financial Aid Check List to see if you are eligible to request Book Money for the current semester. If it has been determined that you will have sufficient aid to allow book money, there will be a link to the Book Money Request Form in the Book Money section of your Financial Aid Checklist.

Additional Information

  • Book Money can only be used at the Neebo Bookstores on the Jonesboro and Mt. Home campuses.
  • All Book Money Form Request will be processed within 2 business days.
  • All information must be completed on the form. Any incorrect information can cause the form to be declined.
  • Any unused Book Money will be automatically transferred to Express Dollars beginning January 28th for those whose Student Account has been paid in full.
  • Refunds of unused Book Money or Express Dollars can be requested by submitting the Express Dollars Refund Request Form. All refunds are applied to the Student Account first. Any credit balance will then be refunded.

If you have a question concerning the Book Money Process, please submit your question here.

How do I receive my excess financial aid (refund)?

The A-State Treasurer's Office will process excess financial aid. All excess aid or refund checks are released by the A-State Student Accounts services office within 14 days of the aid disbursing to the student's account. Refund checks are mailed unless a Direct Deposit account is effective. Please review the Refund Disbursement Options for more information.

How do I sign up for direct deposit?

Refunds will be processed through the direct deposit information that students' set up in Student Self-Service Banner via myCampus. Once the student enters their banking information, the information is pre-noted through the bank (or verified) to make sure that the information is correct. This can take up to 7 banking business days. Once the verification occurs, the message "awaiting verification" should no longer be displayed. Please follow the below instructions to set up a Direct Deposit account:

  1. Log into myCampus.
  2. Click on the following:
    1. SSB Self-Service
    2. Student
    3. Student Records
    4. myBill
    5. myBill (again)
    6. eRefunds tab
      1. Set Up Account
      2. Choose your account type (Checking or Savings).
      3. Enter routing number (consist of 9 digits).
      4. Enter account number and confirm.
      5. Save.

Whom should I contact if I still have questions?

All questions concerning financial aid status, options, eligibility, or requirements should be directed to Financial Aid Services at astateonlinefinaid@astate.edu or by calling (870) 972-2920.

All questions regarding tuition, billing, excess aid disbursements, and book money should be directed to Student Account Services at finservices@astate.edu.

Payment FAQs

How do I make a payment?

Students are encouraged to make payments via Self Service with credit card, debit card, or electronic check.

Students may also pay in person at the cashier's window located on the second floor of the Student Union or pay over the phone with a credit or debit card by calling 870-972-3847.

Students may mail a check or money order to:
(Please include Student ID number)
Student Account Services
Cashier's Window
P.O. Box 2640
State University, AR 72467

If you have any questions regarding your student account please contact Student Account Services at 870-972-2285.

How to pay online

Payments can be made online (24 hours a day, 7 days a week) by going to MyCampus and following these instructions:

  1. At the MyCampus screen, Login using your User Name and Password
  2. Click on Banner Self Service Icon or Finances Tab
  3. Enter User ID and PIN
  4. Click on Student
  5. Click on Student Records
  6. Click on Account Summary by Term
  7. Scroll to bottom of the page and there will be a credit card payment link (you will click on this even if you are using an electronic check).
  8. Click on myBill
  9. Under Current Account Status, click on Make A Payment
  10. On the right side of the screen, there will be a highlighted PAY under Action. Click Pay.
  11. Choose method of payment and follow steps to complete transaction.

How do I receive my excess financial aid?

All excess aid or refund checks are released by the A-State Student Accounts services office within 14 days of the aid disbursing to the student's account. Refund checks are mailed unless a Direct Deposit account is effective.

How do I sign up for direct deposit?

Refunds will be processed through the direct deposit information that students' set up in Student Self-Service under Mybill on the eRefund tab. Once the student enters their banking information, the information is prenoted through the bank (or verified) to make sure that the information is correct. This can take up to 7 banking business days. Once the verification occurs, the message "awaiting verification" should no longer be displayed.

  1. Log into myCampus.
  2. Click on the following:
    1. SSB Self-Service
    2. Student
    3. Student Records
    4. myBill
    5. myBill (again)
    6. eRefunds tab
      1. Set Up Account
      2. Choose your account type (Checking or Savings).
      3. Enter routing number (consist of 9 digits).
      4. Enter account number and confirm.
      5. Save.

NOTICE: Payment Deadlines are accelerated and payment is due by the payment deadline of each course. A personal payment is required if your Financial Aid has not disbursed by the payment deadline. NO EXCEPTIONS GRANTED.

Can I set up a payment plan for my courses?

No, your courses must be paid for in full by the Payment Deadlines located here.

Graduation FAQs

Do I have to pay the graduation fee if I am not going to attend the ceremony?

Yes. The graduation fee is assessed regardless of participation and covers the cost of posting your degree and maintaining the record.

What are the requirements for graduation?

All students who wish to graduate must register and pay for their graduation fee and submit the Intent to Graduate form online.

What happens if I fail to meet the deadline for submitting the Intent to Graduate form and fees?

You must reapply for graduation for the following semester and repay the graduation fee. Graduation fees are not refundable. All students must pay the graduation fee even if they are not attending the ceremony.

Technology FAQs

How do I activate my campus email and Digital ID?

Your email account is created when you are admitted to the program. To activate this email account, go to the Automated Account Manager and follow the instructions.

What is my PIN?

You will use two different PINs (Personal Identification Numbers) when applying for A-State Jonesboro Academic Partnership programs. The first PIN is one you will choose when completing the application online. You will create it when logging into the Self-Service system. This PIN will be used each time you log back in to check the status of your application. The second PIN will be assigned to you when you are admitted to the program. The initial PIN is your date of birth in a MMDDYY format. Once this PIN is assigned, you will be able to change it to a more secure, secret number combination, and we encourage you to do so.

Do I have to use the University email?

Yes. Once you have been officially admitted into the program, you need to set up your University email. All official communication will be sent only to this account.

How can I get technology support?

See the technology support page for all technical needs.

How do I navigate through the course?

You can navigate from the A-State Homepage via the course title on the right.

From the A-State Homepage:

  1. Click once on Course Title (on the right).
  2. Using the navigation tree on the left, click once on the Week in which you want to work.
  3. Click once on the task you wish to complete (reading, lecture, etc).
  4. Use the back and forward blue arrows in the top right corner of your screen to move forward and backward between screens.

The software remembers where you left off and will return you there the next time you visit the course. Use the arrows in the top left corner if you wish to move from that place in the course.

How do I navigate through the lectures?

Use the blue arrow key located at the top right corner to navigate through the lectures. The blue arrow key will allow you to view the weekly lectures from start to finish. Written transcripts of lectures and slides can be located by clicking on Resources in the Course Map.

How do I print materials from my course?

Open the document you want to print and save it to your desktop. From there, you can print it.

Where are the course expectations located?

Course expectations are located in the syllabus of each course.

How do I expand discussion threads?

Click on the arrows located to the right of the discussion board window so that the arrows point down to expand the threads.

Whom do I contact for questions about assignment and course content?

You will email your instructional associate with your questions.

How long will I be able to view my course material once I have completed the course?

After the course is over, students will have access for an additional two weeks. You should take this opportunity to save any documents you might need in the future.

ProctorU FAQs

What is ProctorU?

ProctorU is a service that confirms your identity periodically and provides a secure online testing environment.

Why is ProctorU required?

It is now required for all institutes of higher learning to be able to authenticate and verify all online students.

What is Live Proctoring?

During a scheduled exam you will be monitored by the proctor using a webcam to ensure academic honesty and integrity by showing your photo ID and having the browser monitored.

What is Ucard?

Ucard is a digital ID card that can continuously authenticate a user throughout the course. This is achieved by multiple layers of authentication such as challenge questions, keystroke analysis and photo ID check.

How do I create my profile?

To create accounts go to https://go.proctoru.com/registrations

How do I test my equipment?

Once you have created your profile you will see an icon that says ‘check your equipment’. This is where you will check to see if you have met the basic technology requirements.

How do I schedule an exam?

Sign into your proctorU account and on the home page you will see the ‘schedule new session’ click here to confirm your institution, term and exam. Next you will select the time when you would like to take your exam. A countdown timer will appear on the home screen.

What are the technology requirements?

You must have a webcam, speakers, microphone and a reliable Internet connection.

Scheduling an exam the day of?

Yes, you will be charged a procrastination fee of $8.75 for on demand test taking and $5.00 fee for scheduling within the 72-hour registration period.

Who do I contact for help?

For 24/7 help contact ProctorU at 888-355-8043 or contact@proctoru.com

Where should I take my exam?

Be sure you are in a well-lit, quiet and private room. The lighting of your room must be daylight quality and overhead lighting is preferred. If overhead lighting is not possible please make sure that your light source is not directly behind you because it will make it difficult for your proctor to see you.

Who should I contact if I cannot find the exam?

If you have difficulty locating your exam please contact your instructor.

What the proctor can and cannot do.

Once the proctor connects to your computer they will check for any open tabs or any materials that are not allowed for the test. They will access your exam and then return control of your computer to allow you to take the exam. Students are always aware of what the proctor has control of, what they see you also see. Once the exam is completed and the chat box is closed the proctor will no longer be able to access your computer, web cam or microphone.

Questions and Concerns (.pdf)

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